FAQ’s

Most frequently asked questions

Shopping Basics

To begin a Custom sneaker order, please fill out the form on the Contact Page. Be sure to list the design you are looking for and the shoe model you would like customized. All further discussions will be carried out via email with NLD.

Pre-designed sneakers can be ordered directly from the Shop page.

There are no returns on custom sneakers. All sales are final and no refunds will be issued.

Shoes can be provided by either NLD or the customer. It is encouraged that the customer provides shoes when possible. This will ensure correct model and size are chosen for base shoes. If NLD is to provide shoes, be aware that the overall price could change as a result of the base shoe availability.

All pre-designed shoes on the Shop page include base shoes in the price listed.

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